![]() ![]() “The trouble with the contracts is that I find they’re very cryptic as to what you’re actually getting involved in,” said Nick Greer, lawyer and firm principal of Collaborative Law Corp. The former phone book giant also lost a Civil Resolution Tribunal (CRT) dispute in B.C. In a few instances, customers have launched legal actions of their own. Yellow Pages is facing a class action lawsuit in Quebec and a potential civil suit in Ontario. The sheer cost of disputing a small claim in court is often enough to encourage parties to settle out of court, regardless of whether a settlement seems fair or just. Many have also faced collection notices and lawsuits after refusing to pay the hundreds or thousands of dollars Yellow Pages claims they owe. ![]() Business owners then face unexpected issues and additional costs when they try to cancel services. Two years ago, BIV published an in-depth investigation into the business practices at what was once the country’s largest publisher of telephone directories.Īccording to current and former customers, Yellow Pages locks clients into verbal contracts that aren’t fully clarified or agreed to. The Better Business Bureau now warns potential customers of a “pattern of complaints” against the company, one that includes sales representatives not clearly outlining the services they’re offering, poor communication around how to cancel a contract and difficulty in trying to contact a representative or obtain a physical copy of a contract. More than 40 negative reviews against the company have been logged on in the last 12 months, warning buyers to beware of predatory sales tactics, unclear contract terms and poor customer service. (TSX:YP) fails to deliver on what it promises its customers. Small-business owners across the country continue to claim that Yellow Pages Ltd. ![]()
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